Support
Most things can be handled in the app. When they cannot, this is where to reach us.
Help yourself in the app
- Sign-in: request a new six-digit code from the sign-in screen; codes expire after one hour, so use the newest one.
- Invitations: friend links are reusable until revoked, and playdate links work once.
- Plans: the organizer can edit or cancel a plan; everyone invited sees the change on the plan and in Activity.
- Notifications: push and email preferences live in Profile. The push switch says whether we should reach you at all; each device subscribes on its own once the browser or iOS allows notifications, and a blocked device explains what to change in its settings.
- Deletion: request it from Profile. The account stays usable while the request is pending, push and email stop immediately, and completion takes up to 30 days. See Privacy for what is retained and for how long.
Safety reports
Report a person from the person's row or menu, or block them immediately from the same place. Reports are reviewed within three business days. Reporting does not block anyone by itself, so use Block if you need immediate space; blocked people cannot see you or your plans, and the block survives until you remove it. More detail is in the community guidelines.
Contact us
Email the monitored support address and include the plan or person involved. We answer safety reports and photo review questions within three business days.
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